FAQ - AIML Shop

What is the AIML Shop?

The AIML Shop, proudly brought to you by The Australian Institute for Machine Learning (AIML), is your premier destination for cutting-edge machine learning products. As a leading institution in the field of artificial intelligence and machine learning, AIML brings you a curated selection of innovative solutions designed to empower businesses and individuals alike. Whether you're looking for advanced algorithms, state-of-the-art models, or ground-breaking applications, the AIML Shop is your go-to source for harnessing the power of machine learning technology. Explore our catalogue today and unlock the potential of tomorrow's advancements, today.

How does the licensing work for AIML Shop products?

AIML Shop offers a two-tiered licensing system to cater to both non-commercial and commercial uses:

Free Non-Commercial License: Many of our products are available for free under a non-commercial license. This license allows you to use the product for research, education, personal projects, and other non-profit endeavours. A copy of the specific license terms is typically included with each product download.
Paid Commercial License: If you plan to use an AIML Shop product for commercial purposes, such as in your business operations or to generate revenue, you will need to purchase a commercial license. There are different types of commercial licenses available, depending on the specific product and your intended use. The exact pricing and terms will be displayed when you click the "Buy License" button on the product page.

Here are some additional points to keep in mind:

License File: Each product comes with a license file outlining the specific terms and conditions of use.
Secure Payment Processing: We use Stripe, a secure payment platform, to process all license purchases. We do not store any credit card information on our servers.

If you have any further questions about specific license options or require assistance choosing the right license for your needs, please don't hesitate to contact us.

Do you offer refunds?

Currently, AIML Shop does not offer refunds on product licenses. This is because our products are digital downloads and due to the nature of this format, it's difficult to guarantee they cannot be copied or used after a refund is issued.

However, we want to ensure you make an informed decision before purchasing a commercial license. Here's how we can help:

Free Non-Commercial Use: Many of our products are available for free under a non-commercial license. This allows you to explore the product's functionality and assess its suitability for your needs before considering a commercial license.
Detailed Product Information: Our product pages provide comprehensive descriptions, screenshots, and sometimes even tutorials to help you understand the product's capabilities.

If you have any questions or require clarification about a specific product before purchasing a commercial license, please don't hesitate to contact us. Our team is happy to assist you.

How can I get support for AIML Shop products?

We offer two convenient ways to get the support you need with AIML Shop products:

GitHub Issues: Encountering a specific problem with a product? Head to the product's GitHub repository and post your question on the "Issues" page. You can browse existing issues to see if your question has already been answered or create a new one for personalized help.
Email Support: Have a general question or need urgent assistance? Our dedicated support team is here to help! Feel free to email us at support [at] aiml [dot] team and we'll get back to you as soon as possible.

We're committed to your success with AIML Shop. Don't hesitate to reach out if you need a helping hand!

What is your privacy policy?

Your privacy matters to us, and we are committed to transparency and accountability in how we handle your data. Please take a moment to review our Privacy Policy and feel free to reach out to us if you have any questions or require further clarification.

How do I provide feedback or suggestions?

Your feedback is important to us! Here are two ways to share your thoughts on AIML Shop products:

GitHub Issues: If you have suggestions for improvement or encounter issues with a specific product, you can share them publicly on GitHub. Navigate to the product's GitHub repository and create a new "Issue." This allows other users to see your feedback and contribute to the discussion. Our development team actively monitors these issues and uses them to improve future product iterations.
Email Support: If you prefer to keep your feedback private or have a more detailed suggestion, you can email us at support [at] aiml [dot] team. Our support team welcomes your emails and will be happy to hear your thoughts on product improvements, answer your questions, or assist you with any challenges you face.